shipping, delivery and pre-orders

at launch, alia ships within Australia only. [confirm: any international destinations at launch, or the planned date for opening them]

in-stock orders are prepared and dispatched within [processing time, e.g. 1 to 3 business days] of the order being accepted. we do not dispatch on weekends or Victorian public holidays. you will receive an email with tracking when your order leaves us.

once dispatched, estimated delivery is:

• metropolitan Australia: [e.g. 2 to 4 business days]
• regional and remote Australia: [e.g. 4 to 8 business days]
• international: [window, or "not available at launch"]

we send with [carrier, e.g. Australia Post]. these windows are estimates based on the carrier's published service standards. they are not a guarantee, and they can be affected by weather, peak periods and events outside our control. if your order has not arrived within the window, write to us and we will trace it.

shipping is [flat rate, e.g. $10 AUD] within Australia, and free on orders over [threshold, e.g. $150 AUD]. the cost is shown at checkout before you pay.

perfume is classified as a dangerous good for transport. orders are sent using approved services and packed and labelled according to the carrier's requirements. available services and delivery times may vary by destination.

a pre-order is a firm order for a product that is not yet ready to ship. when you pre-order:

• the product page and your order confirmation show the estimated dispatch date. for le Beirut collection this is [expected dispatch date].
• payment is taken at the time of order.
• once dispatched, the normal delivery estimates above apply.
• you may cancel a pre-order at any time before dispatch for a full refund. write to info@aliafragrance.com with your order number.

if we learn that we cannot meet the estimated dispatch date, we will email you [as soon as we know, and no later than X days before the original date] with the reason and a revised date. you may then keep your order at the new date, or cancel for a full refund. we will not hold your money against a date we know we cannot meet.

under Australian Consumer Law, where no date is agreed we must supply within a reasonable time. our estimated dates are given so that you always know what we are working to.

[choose one: we ship the whole order together when the pre-order item is ready / we ship in-stock items first and the pre-order item when it is ready, at no extra shipping cost]

if a parcel arrives damaged, or does not arrive at all, tell us within a reasonable time and we will replace it or refund you. you will not be asked to pay for a replacement or for return postage. photographs of any damage help us claim from the carrier, but a refund or replacement does not depend on them.